Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Contact Information: Name, phone number, email address, and physical address when you fill out our enquiry or lead forms.
• Location Data: Your general location (city/district) to provide accurate solar installation estimates and subsidy information relevant to your area in Uttar Pradesh.
• Usage Data: Pages visited, time spent, device type, browser information, and referring URLs — collected through cookies and analytics tools.
• Communication Records: Messages sent via our WhatsApp button, contact form, or email to our support team.
• Survey Information: Details collected during your free site survey including roof area, electricity consumption, and shading conditions.

2. How We Use Your Information

Your information is used exclusively for legitimate business purposes:

• To contact you regarding your solar installation enquiry and provide customised quotations.
• To help you apply for PM Surya Ghar Yojana subsidy (up to ₹1,08,000) and other government solar schemes.
• To schedule and conduct free site surveys at your property.
• To send service updates, installation progress reports, and warranty information.
• To improve our website, services, and customer experience through analytics.
• To comply with legal obligations under Indian law, including GST requirements.

3. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function (e.g., session management, language preferences, dark mode settings).
• Analytics Cookies: Google Analytics to understand how visitors use our site. This data is anonymised and aggregated.
• Marketing Cookies: Google Ads and Facebook Pixel to measure the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share data with:

• Government Portals: PM Surya Ghar Portal (pmsuryaghar.gov.in) and UPNEDA when processing your subsidy application — only with your explicit consent.
• Service Providers: Trusted third-party tools including Google Analytics, Facebook Pixel, and FluentCRM for communication management.
• Legal Requirements: When required by Indian law, court order, or government authority.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure server infrastructure, and limited staff access to protect your data. However, no internet transmission is 100% secure. We encourage you to report any security concerns to info@rudranshsolartech.in.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. Enquiry data is typically retained for 3 years. Installed customer records are retained for 10 years for warranty purposes.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where consent was the legal basis.

To exercise these rights, contact us at info@rudranshsolartech.in.

8. Children's Privacy

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision.

10. Contact Us

For any privacy-related questions or concerns:

• Email: info@rudranshsolartech.in
• Phone: +91 91960 39515
• Address: Rudransh Solartech Pvt. Ltd., Lucknow, Uttar Pradesh — 226001